Napakiak is in search of a qualified Telecommunications/Cabling Technician to assist with the Operations and Maintenance ("O&M") services for mission-critical Voice Systems across multiple remote sites within the DC Metropolitan Area.

The Voice Systems encompass an Avaya Aura Communications Manager ("Avaya CM") solution that spans multiple buildings. This solution is linked to the Public Switched Telephone Network ("PSTN") through 34 Primary Rate Interfaces (PRI). The on-site Avaya CM Voice System also plays a pivotal role, facilitating nationwide appointment scheduling and status update communications. Another integral component is the Forum-III conference bridge system, housed to support seamless conference calls.

Currently operating on Avaya CM 7.x, the Voice Systems are slated for an upgrade to the latest approved version. The selected candidate will be responsible for the ongoing support of the existing Voice Systems while simultaneously supporting technical refresh tasks such as installation, testing, fortification, security implementation, migration to new platforms or components, and the overall maintenance of the complete Voice Systems to ensure operational efficiency and compliance with RMF (Risk Management Framework) Authority to Operate (ATO) standards.

The position of Telecommunications/Cabling Technician is fulfilled by a highly skilled and seasoned expert proficient in all aspects of network and telecommunications cabling. This includes tasks such as installation, maintenance, and repair of both fiber and copper cables, as well as associated components. The Telecommunications and Cabling Technician should possess up-to-date certifications in Data and Voice Cable, encompassing both copper and fiber optic cables. Their core responsibility involves supporting the customer with routine system administration tasks.

• Offer comprehensive technical assistance spanning telecommunications equipment, installation, and administration.
• Showcased expertise in adhering to Joint Commission on Accreditation of Hospitals and Healthcare Organizations (JCAHO) standards, particularly in relation to fire-stops and cable management within healthcare facilities.
• Formulate and uphold processes, in line with industry norms, for the identification and labeling of voice/data/fiber cable systems.
• Maintain a comprehensive inventory of all installed infrastructure, in accordance with TIA/EIA, TIA 1179, and BICSI industry standards. This includes comprehensive documentation and schematics of the voice/data/fiber cable layout.
• Ensure that all documentation is meticulously completed and submitted.
• Exhibit exceptional customer service skills, effectively addressing cabling issues through collaboration with clients, vendors, and facility personnel.

• Minimum of 3 years of pertinent experience in data networking and cable installation is mandatory.
• Possession of industry certification in Data and Voice Cable (both copper and fiber optic).
• Required Secret clearance.
• Proficient in Structured Cabling with an in-depth understanding of TIA/EIA 568 standards, particularly TIA 1179 specifications.
• Aptitude for seamless interaction with customers and colleagues to effectively execute necessary job tasks.
• Ability to thrive under pressure, manage diverse work assignments concurrently, prioritize tasks, and assume complete accountability for decisions.

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.