Planned Systems International

Computer Network Support Help Desk Tier 1&2

Location US-GA-Forest Park
Posted Date 2 months ago(2/16/2024 2:44 PM)
Job ID


Cognito Systems, a Planned Systems International (PSI) joint venture, is seeking a skilled Computer Network Support Help Desk Tier 1&2. The purpose of this overall project is to provide centralized credentialing and privileging services and support to the United States Army Reserve (USAR) Command with initial entry credentialing, maintenance of credentialing and privileging, and support the Centralized Credentials Privileging Board’s review of completed credentials and privileging files.

Essential Functions and Job Responsibilities

The Information Technology Specialist(s) shall also function a Computer Network Support Specialist. The applicant will perform the following duties and responsibilities:

  • Apply knowledge of computer science principles, information management principles, automated data processing (ADP) functions, hardware and software systems' structures and operation, and computer programming languages and techniques to solve automation problems
  • Interface with and use minicomputer and mainframe computer systems in addressing project objectives
  • Use standard or conventional approaches, methods and techniques to define, plan, organize, design, refresh/modify, test and integrate data base or data processing systems, computer hardware systems and simulation models
  • Assist in formulating architectural design, functional specifications, interfaces and documentation of hardware or software system
  • Use detailed specifications and adapt standardized techniques, methods, criteria and precedents to refresh or modify portions of a system or program
  • Responsible for segments or phases of broader and more complex projects

Minimum Requirements

  • Bachelor or postgraduate degree in computer science, information systems management, mathematics, operations research, statistics, or engineering from an accredited college or university; or eight (8) years of combined education (at the undergraduate level in any academic field) and at least three (3) years’ experience.

  • Experience and / or the ability to perform software program refreshment, systems testing, and production of graphic and statistical reports
  • Experience with Federal Government systems and requirements for maintaining access to these systems
  • Within 6 months of contract start date, Information Assurance Technical (IAT) Level II certification as well as achieve and maintain certification in all applications utilized in the computing environment (if certification is available)
  • Proficient with Microsoft Office software, to include, but not limited to Word, PowerPoint, Excel, Outlook, etc.
  • Excellent verbal and written communication skills

Desired Qualifications

  • Experience in Quality Assurance preferred.
  • Experience in the DOD credentials process preferred

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing, or by dialing 703-575-8400.


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